A Service Provider must;
- Have credibility as a technology partner
- Directly satisfy information security concerns and provide evidence through accreditations
- Clearly demonstrate a lower total cost of ownership than traditional IT models
- Take ownership and accountability for delivery and risk through irrefutable SLAs and contracts
- Develop customer relationships, seek to understand their needs and never forget that
the solution must fit the customer requirement no matter how it is delivered!
I believe this gives organisations a reason to change.